Your clients expect instant messaging. Regulators expect controlled communication.
The Secure Communication Portal gives regulated businesses a practical alternative to WhatsApp without slowing down sales, customer service, or daily operations. Fully branded, UAE-hosted, audit-ready, and deployable within days.
The numbers that matter
Three bad options. Until now.
The CBUAE directive is clear: WhatsApp, Telegram, and any uncontrolled messaging channel for client communication is finished. But the alternatives most companies consider come with their own problems.
Fall back to email
Your clients won't wait 3 hours for a reply. They'll call a competitor who's easier to reach. Email killed responsiveness, and responsiveness is what built your book of business.
Build it yourself
A compliant, auditable, secure messaging platform costs AED 300,000–730,000 to build from scratch, and 12–18 months before anyone uses it. That's assuming your team even has the security expertise to pass a CBUAE audit.
Buy generic SaaS
Generic helpdesk or live-chat tools store your conversations on foreign infrastructure, charge AED 18,000–48,000 per year, and were never designed for CBUAE compliance. You're paying more for less protection.
Everything your agents need. Nothing regulators hate.
The Secure Communication Portal was purpose-built for the UAE financial services and insurance sector. It gives clients the instant, personal messaging experience they expect, while giving your compliance team a complete, defensible audit trail.
Their identity. Their clients. Their link.
Every agent gets a permanent personal link, like a professional phone number, but encrypted and audit-ready. Share it on an email signature, business card, or WhatsApp auto-reply during the cut-over. Clients click once and land directly in a private chat. No app. No signup. No friction.
See clients arrive on your link the moment they land. Typing indicators. Online/Away/Offline status. The WhatsApp experience, without WhatsApp.
Clients upload IDs, claim photos, and policy documents. Agent downloads in one click. File shredded from the server immediately after, zero retention liability.
One script tag turns your website into a live chat surface. New visitors start a conversation instantly, routed to the right agent, branded to your identity.
The audit trail regulators require. Built in by design.
Every message is stored with a timestamp and attributed to a named, licensed agent. Transcripts are exportable on demand. Compliance staff access records under role-based controls. The system was designed for the audit question before the audit question is asked.
All data in transit and at rest is encrypted to the standard CBUAE requires. No exceptions, no workarounds.
Export any client's full chat history as PDF or JSON in seconds. Fulfill client data requests and auditor demands without days of legal review.
All compute and storage runs in AWS me-central-1 (Dubai). Your data never leaves the UAE. Brokers' Regulation Article 16.2, satisfied by architecture, not policy.
Every CBUAE requirement.
Met by the system, not by policy.
The platform was designed around the specific directives of the CBUAE Consumer Protection Standards, Insurance Brokers' Regulation Circular C 1/2024, and IA Board Resolution No. 18 of 2020. This is not a generic tool retrofitted to compliance, it was built for it.
From contract to live in the same week.
Onboarding session
We align on branding, agent list, AWS environment, routing rules, and dashboard KPIs.
Build & configure
Platform deployed to your AWS Dubai environment. Branded to your identity. Security hardened. Agents provisioned.
Test & accept
Full end-to-end smoke test. You have 7 days to test and provide written acceptance or noted defects.
Go live + 30 days hypercare
Your agents migrate off WhatsApp. We stay on hand for 30 days of post-go-live support for any deployment issue.
One-time deployment.
No per-seat, no per-message, no surprises.
The platform is deployed on your own AWS infrastructure. You own it. The only recurring cost is the optional annual maintenance contract, or your own IT team handles it for free.
النشر
- Full platform build, configuration & security hardening
- Deployment to your own server environment
- Admin Dashboard + all agent accounts + QR codes
- Website Chatbot with lead-qualification flow
- Campaign link tooling with source attribution
- Custom KPI dashboards and lead management module
- Full branding across all surfaces
- 30 days post-go-live hypercare
- Platform monitoring & uptime management
- Security patches & dependency updates
- Bug fixes & stability maintenance
- Minor config changes (agents, branding, campaign links)
- Business hours support + 24/7 for critical incidents
- Annual security review & compliance attestation
- 99.5% uptime SLA
Built here. For here.
Secure Communication Portal is a fully UAE-built solution, designed and developed locally to meet the needs of regulated businesses in the Emirates. The platform was designed inside the UAE regulatory context, not retrofitted to it.
Built by us
We don't resell anyone else's product. The code, the compliance posture, the roadmap – all ours.
UAE regulatory fluency
CBUAE, PDPL, TDRA, IA – we understand the framework, not just the acronyms.
End-to-end ownership
Discovery, deployment, branding, staff training, and audit handover. One team. One accountable partner.
Made in the Emirates
Proudly built in the UAE. Developed locally to meet the highest local standards and tailored for the UAE business environment.
Your agents can be live on a compliant channel this week.
If your organisation uses WhatsApp for client communication today, the window to act is now, not after the first audit finding. Reach out for a no-commitment conversation. We'll show you exactly what deployment looks like for your team.